One of our goals is to be as environmentally conscious as we possibly can be. Our cleaners are trained to use the most gentle and effective cleaning solutions for your home. Some of our commonly used products are: vinegar, hydrogen peroxide, essential oils, baking soda, dish soap, rubbing alcohol, as well as store-bought natural cleaners. Using these natural and effective products will disinfect, clean and polish the surfaces in your home just as well as those nasty harsh chemicals. Using harsh chemicals is not only less safe for our cleaners, but also you and your family!

Although we are always open to using cleaning supplies that you request, Pledge, Bleach and CLR are cleaning products that we will not use in your home. We are continually testing new environmentally friendly products to see if they live up to their word, and in turn, be worthy of helping clean your home!

For each commercial account we have, the needs and products used will be discussed with each customer on an individual basis. Typically, for our smaller offices, we will use the same natural products as we do in the homes that we clean. When it comes to the more industrial locations, we will use the product that is right for the job. Customising the products based on our customer's needs ensures that each client is receiving the cleaning that they need for their premises.

The first cleaning ALWAYS takes the longest as we bring your home up to maintenance level. How much longer? The length depends on several factors including the amount of pets, kids or people living in the home, the level of buildup, decorating style and the size of your home. During subsequent recurring services we are able maintain your home beautifully and keep the time length and costs down for you.

Each home is unique and because of the home’s specific needs, it may take more or less time for us to clean your home compared to your neighbours. Once we get to know your home, it will be quite consistent with how long each cleaning will take.

Without cleaning the space first, it can be very difficult to estimate how long it will take as our lifestyle and habits dictate how our homes are kept, and everyone is very different.

When you set up your initial cleaning, we will provide you with a ballpark estimate of how long a regular cleaning will take. Then, once we have provided the initial cleaning, we will have a much better idea of how long a regular cleaning will take.

Absolutely! We have plenty of clients who request that only certain rooms be cleaned to stay within their budget. We will discuss a priority list for your visit to ensure we clean those main areas.

We can provide services as often as you would like. We are happy to provide services daily, weekly or fortnightly. Regular clients can request additional cleaning services for special events or move in and move out services. We are happy to work on a no-contract basis, which means that you can update or change your service schedule to accommodate your needs or budget as they change. For commercial clients we can provide services either during the work day or after hours, whichever best suits you.

Our focus is on providing recurring cleaning services. If you are an existing customer we may be able to provide a one-off service to your friends or family upon request. This could be after a new baby, before or after surgery or to assist elderly relatives. We love to help out where we can.

We love all pets, but you know your pets better than we do! If your pet is comfortable being around new people, especially those making noises with a vacuum, mop etc., then having the pet at home is completely fine with us. To ensure that everyone is safe and comfortable, we do recommend that the animal be in a crate or a separate room for the duration of the job. If a pet is not comfortable around new people or noises, we ask that the pet be contained in a manner in which they will not be able to interact with the cleaners. We only hire cleaners who are comfortable with pets, but if a pet is acting in a threatening manner to our cleaners, they are trained to leave the home immediately until we can reach you to discuss future cleaning options.

Please note: we do not walk, feed or clean up urine or faeces left from animals.

We are fully insured. If proof of insurance is requested, we are happy to provide it.

We always make your beds as part of our standard cleaning. If you would like fresh sheets put on, please leave clean linens on each bed and we will take care of the rest. We are unable to provide laundry service.

No, only if you would like to be. Upon booking, we will ask you if you will be home or how we will be able to enter the home if you plan to not be there. For the initial cleaning, most of our clients prefer to be home to show the cleaners around and explain any areas to give special attention and explain any areas we can avoid. The majority of our regular clients trust our insured house cleaning professionals with an accessible spare key or a key code to enter the home.

Once you fill out our easy estimate request, we will contact you within 24 hours with an estimate. We will also clarify any details needed at this time. Once you book your cleaning, you will receive a confirmation email along with our client guidelines for you to sign and return to us prior to your cleaning. That’s it, now you can get back to the more exciting things in life!

We are always open to requests! Please don’t hesitate to ask; we pride ourselves on being accommodating! As long as we are able to complete the task (have the right tools and training), we would gladly add extra tasks to your cleaning! We request 48 hours notice prior to the visit to ensure we can allot any additional time needed. Being flexible and accommodating is an important part of us providing an exceptional customer experience.

After the cleaning, we will email you an invoice, which is due within 24 hours. We do require a credit card or debit card to be on file and payment will be deducted from your card 24 hours after the service has been provided. If you have reported any concerns beforehand we will not charge your card until your concerns have been addressed.

We understand that things come up. Life happens and sometimes you need to cancel. In order to help prevent any last minute cancellations, you will receive reminder emails and text notifications prior to your cleaning. We do require a 24-hour notice for cancellation. Email or voicemail are acceptable and all messages are time stamped for accuracy. At the time of cancellation, we will go over a time that works best to reschedule your cleaning.

If you are unable to provide 24-hour notice you will be charged 50% of your cleaning. Cancellation fees are used to subsidise free cleanings for those in need. Our cleaners will be redirected to a neighbour in your community on our waiting list.

All cancellations must be made through our office.

We only hire cleaners who have integrity. That means, we shine a spotlight on an issue, rather than sweeping it under the rug. If anything is broken or damaged, our staff are trained to photograph it and report it immediately, without being reprimanded. Each cleaner is careful and respectful of your space, but we are all human and accidents do happen. Once the damage is reported to the office, we will contact you to discuss a quick and fair resolution. We will do our best to repair or replace an item that is broken. Each residential cleaner is fully insured, and therefore an insurance claim can be filed when applicable. If you have any irreplaceable items we ask that you put these away or in a safe spot to ensure it’s safe keeping. Please communicate any concerns you may have during booking. Please note, we do not replace or repair items that had existing damage or were improperly installed.

Tips are never expected, but are greatly appreciated and are accepted. Most clients prefer to tip a little at the end of each cleaning, but some prefer to provide a large tip at the end of the year. We love hearing that our work is appreciated and if you’d like to leave us a Google review, we would greatly appreciate that!